In the most recent post, I described CEO Harry the bulldog, along with the impact his behavior had on his team, his family and everyone around him. And I promised the next post would describe what Harry tried to change his long-standing behavior; and his progress and lapses. So, here goes. Harry came to realize […]
One of my close friends was the newly hired CEO of a F200 company – a distributor of industrial products. Customers were king and the unwritten rules of the industry at that time were to say “yes” to customer requests for special handling, inspection, or packaging, even if it degraded product quality or violate the […]
Inside the CEO – Insights into Negotiating with Customer One of my clients who is a global service provider described a negotiation he just had with a long-standing customer who is experiencing financial difficulties. These difficulties potentially represent an opportunity for my client to take the relationship to a new level (co-investment in a project? […]
ARE YOU AN ENTREPRENEUR UNDER STRESS? DO YOU WORK FOR ONE? LESSONS FROM SCUBA DIVING Let’s first stipulate that emotions sometimes are crucial to actions under duress – for example if someone is shooting at you. Then fight or flight responses are appropriately triggered by emotions. The rest of the time there are lessons of […]
Sunday, August 26, 2012
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